Top Marks in Customer Satisfaction

Citrus KIA may be located in Crystal River, but Marion County residents will feel welcomed when they meet the friendly and experienced team who will make their visit worthwhile with great deals, lower costs and expert advice. Owned by husband and wife Steve and Cindy Hiteman since May 2006, the car dealership is family run and family oriented.

“We feel blessed to have had this opportunity, and it is the product of 30-plus years of hard work,” says Steve. “We started Citrus KIA with the idea of making the process of buying a vehicle easy for customers and trying to create relationships with our customers.”

Citrus KIA’s team of professionals is knowledgeable and caring, with customer service their primary focus. The strive for 100 percent customer satisfaction has made Citrus KIA No. 1 in the U.S. for customer appreciation by KIA America. The team at Citrus KIA goes out of their way to assist customers with their questions, give them expert feedback and work through issues to ensure they leave the dealership happy.

“We are only as successful as the Citrus KIA employees and know that customers can feel what the culture of business is like,” says Steve. “If the employees are happy and enthusiastic, customers will pick up on those feelings.”

Citrus KIA offers KIA’s full line of cars, SUVs and vans, including the KIA Sportage, Sorento and Rio, which customers can look at and test drive. Several special deals are available, including new KIAs starting at $149 a month. Used cars come with a certified KIA warranty, offering a new car warranty at a used car price. The dealership’s parts department carries a wide variety of performance parts and accessories for all KIA models.

“We’re a full service vehicle dealership and body shop, offering vehicle parts, service and repair on all makes and models,” says General Manager Paul Arduser. “Citrus Kia has a large online vehicle selection, and you are always able to find great coupons and savings online.”

The financial department at Citrus KIA will make sure you have the most complete and comprehensive financial package akin to your preference. The department will also assist first-time buyers with no credit established and help customers get the best credit they deserve.

To show their graciousness for customer loyalty, Citrus KIA has been hosting quarterly customer appreciation events since 2009. Employees and customers look forward to this event, which has grown to over 200 attendees. All new and used KIA buyers are invited to enjoy food and refreshments, play games and spend time with the service department.

“Customers get to meet all the employees, learn a little bit about servicing their KIA and have an opportunity to ask questions and laugh at my jokes,” says Steve.

“We want people to know after they buy their KIA that they’re a part of the Citrus KIA family,” says Paul.

Citrus KIA is committed to bringing customers the best-quality customer service during the sale and after. At Citrus KIA, you’ll feel relaxed knowing your needs are being handled with care.

For any questions, please contact:

Joe Slater or Joey Benton

(352) 564-8668

Citrus KIA

1850 SE HWY 19, Crystal River

(866) 266-8983

Posted in Ocala Style Promotional Features

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